Return Policy
At evaluehouse.com, we strive to provide superior customer satisfaction. However, because the nature of our business is selling deep-discount and overstock goods, we must set some return limitations. Thank you for honoring these return policies, so that we can keep our business costs low and continue to bring you top quality goods at the lowest prices possible.
Following is our return policy:
Returned goods must be shipped back to evaluehouse.com within 30 days from the original ship date. Items received after this time period will not be accepted for return and will be shipped back to you.
When goods are returned within the 30 day return window, we will refund your order less handling fees and the original shipping charges. A 15% restocking fee will be charged on all orders.
All returned items must be in their original condition including packaging. Embroidered, screenprinted or otherwise embellished goods are non-returnable. If these conditions are not met, we will return the items to you. If you reject the return shipment, evaluehouse.com reserves the right to liquidate the goods and withhold credit. All costs for return shipping must be paid by the customer.
How to return an item
Simply go to our web site and click on the Customer Service link on the homepage. On the Customer Service page, select the Return Request button. A form requesting your customer information, invoice number and invoice date will appear. You will also be asked to provide a brief explanation for the reason you would like to return the item. Please be specific. When the form is complete press submit and it will be received by our customer service department. Within 3 business days you will receive an email from customer service with a Return Authorization Code for your return. Once you receive this, please mark it clearly on your return label on the package and send it back to us. Remember, returns must be received within 30 days from the original ship date. The customer is responsible for all return shipping costs and we highly recommend using a trackable carrier for your protection.
After the merchandise is received, inspected and found to be in compliance with our return policy, we will reimburse your credit card for the purchase price of the item minus the shipping and handling charges and a 15% restocking fee where applicable.
Our warehouse and accounting staff work hard to process returns as quickly as possible. Processing returns can be complicated. Please allow 10 to 14 business days after we receive the items to process your credit.
Thank you for taking the time to read and comply with our return policy. If you have questions that are not answered in the above information, please contact us via email at
or by phone at 1-866-525-8008
